Privacy and Cookies
YOUR PERSONAL DATA PROTECTION POLICY
SUMMARY
This policy is important to you, who wish to have a positive and confident experience of our services. It is also important for us to meet your expectations and take your wishes into account. It is essential for us to guarantee the confidentiality and respect of your personal data, hereinafter your "Data".).
In order for you to safely browse our website and the corresponding mobile application intended for consumers or professionals hereinafter the "Site", and as the data controller, we intend to explain how we process your data, to provide you with new services on a daily in respect of your rights.i.
The TERRES ET VERRE Site may be designated as the "Site".
We protect your privacy by ensuring your information, protection, confidentiality, non-alteration, availability and security of the Data that you entrust to us on all our communication channels.
To achieve these goals, we implement the appropriate technical and organizational measures in accordance with the applicable data protection regulations.
1. HOLDER OF THE TREATMENT AND ITS DELEGATE FOR DATA PROTECTION
The data protection officer is the president of our company, Miss Barbara Fanti.
2. TREATMENT OF YOUR PERSONAL DATALI
We process your data for the purposes indicated in the following table:
3. SECURITY MEASURES
We are committed to implementing appropriate technical and organizational measures to ensure a high level of security.
These measures are defined taking into account in particular the state of technological knowledge, the nature, scope, context and purpose of the processing as well as the risks identified.
Please be advised that we comply with PCI DSS payment card industry security standards; proof of our security competence. In this context, the site is subject to an annual technical and organizational audit which is carried out by independent external auditors.
Additionally, our internal procedures include a procedure known as "Privacy by design"[2] »Ensure that all our IT projects respect a high level of confidentiality and security for your data.
This procedure provides, for all projects, an analysis of the maturity of the latter with respect to issues relating to data protection and IT security.
Periodic audits and checks are carried out throughout the year by the DPD and the IT security team of our IT solutions to maintain this high level of requirements over time.
4. HOW TO EXERCISE YOUR RIGHTS?
Below you will find a description of your rights and the technical methods at your disposal to exercise them.
As regards the requests that will reach the data controller by e-mail or post, we ask you to indicate the e-mail address attached to your customer account on the Site or use it in the case of an e-mail, as well as the Your name. We will send you a reply within a maximum of 1 month from the date of receipt of your request. This period can be extended by another two 2 months in case of particular complexity and high number of requests.ieste.
For reasons of transparency, you will find below a summary table of your rights based on the different treatments.
5. WHO ARE THE RECIPIENTS OF YOUR DATA?
Several internal services of the site may have access to your data. We do not share your data with third parties outside the internal services of the site in relation to the processing except in the following specific circumstances. In all cases mentioned below, our requirement of a high level of confidentiality and security of your data applies..
6. MY DATA IS SENT OUTSIDE THE EU?
Exceptionally, your data may be transmitted for the purposes defined above to companies located in countries outside the European Union. In this case, and before any transfer, the site ensures that it complies with the guarantees necessary for the security of such transfers.
7. HOW LONG WE KEEP YOUR DATA?
Your data is collected by the site for the time necessary to carry out the processing operations referred to in paragraph 2 of this document. The main categories of data collected by the site are kept for the following periods:
(1 This data is only accessible to operating personnel who need it in the context of their activitiesà
(2 This data is only accessible to legal, accounting and data processing teams for the defense of the rights and interests of the site and to comply with the legal obligations of the site..
8. COOKIES
This section is dedicated to our policy for managing cookies on the Site. It allows you to learn more about the origin and use of the navigation information processed when you visit our website and about your rights.i.
8.1 WHAT IS A COOKIE?
A cookie is a small text file which asks permission to be placed on your computer's hard drive by the websites you visit. They are widely used to make websites work more efficiently. Some of these cookies are necessary for the website to function. Others have the function of identifying you and, depending on your browsing, help our teams to improve the Site.
A cookie cannot give access to information about you that you do not wish to share. A cookie has a limited duration and is deleted from the browser once it has expired. Only the company setting the cookie is likely to read or change the information contained in this cookie.
8.2 PURPOSE AND TYPE OF COOKIES
Different cookies are used for different purposes. The most common cookies are:
8.3 RESPONSIBILITIES RELATED TO COOKIES
Cookies of the site and its subcontractors
The site is responsible for the issuance and use of cookies by you on the Site. Some types of "essential" or audience measurement cookies are in some cases exempt from consent.o.
Cookies issued by third-party companies
The issue and use of cookies by third parties on the Site eg: Facebook, etc. They are subject to the privacy policies of these third parties. These cookies are not essential for browsing the Site.o.
The Site integrates the technologies of advertising partners that allow the recognition of your connection terminal and the data relating to your navigation on your connection terminal in order to display advertisements adapted to your areas of interest based on your navigation
These advertising partners collect your browsing data for:
In accordance with Directive 2002/58 / EC of 12 July 2002, the company The site collects your prior consent to the deposit of cookies with the exception of "essential" cookies and some audience measurement cookies. You can choose at any time to express and modify your wishes in terms of cookies, by the means described below.
Browser configuration
The configuration of each navigation software is different. It is generally described in the help menu of the browser software. We therefore invite you to read it. You will then know how to change your cookie preferences.
Warning: Any setting you can make on your browser regarding the acceptance or rejection of cookies could change your Internet browsing and your conditions of access to certain services that require the use of these same cookies. For example, by rejecting some essential cookies you may no longer be able to place an order on our site. If you choose to refuse the registration of cookies in your terminal or if you delete those registered there, we decline all responsibility for the consequences related to the degradation of the functioning of our services deriving from the impossibility for us to register or consult the cookies necessary for their operation and that you have refused or canceled.
Setting up your smartphone
You have the possibility to control the deposit of cookies directly from your smartphone.
SUMMARY
- THE HOLDER OF THE TREATMENT AND ITS DELEGATE FOR DATA PROTECTION
- THE PROCESSING OF YOUR PERSONAL DATA BY THE SITE
- SECURITY MEASURES
- HOW TO EXERCISE YOUR RIGHTS?
- WHO ARE THE RECIPIENTS OF YOUR DATA?
- MY DATA IS SENT OUTSIDE THE EUE?
- HOW LONG WE KEEP YOUR DATA?
- COOKIES
This policy is important to you, who wish to have a positive and confident experience of our services. It is also important for us to meet your expectations and take your wishes into account. It is essential for us to guarantee the confidentiality and respect of your personal data, hereinafter your "Data".).
In order for you to safely browse our website and the corresponding mobile application intended for consumers or professionals hereinafter the "Site", and as the data controller, we intend to explain how we process your data, to provide you with new services on a daily in respect of your rights.i.
The TERRES ET VERRE Site may be designated as the "Site".
We protect your privacy by ensuring your information, protection, confidentiality, non-alteration, availability and security of the Data that you entrust to us on all our communication channels.
To achieve these goals, we implement the appropriate technical and organizational measures in accordance with the applicable data protection regulations.
1. HOLDER OF THE TREATMENT AND ITS DELEGATE FOR DATA PROTECTION
The data protection officer is the president of our company, Miss Barbara Fanti.
2. TREATMENT OF YOUR PERSONAL DATALI
We process your data for the purposes indicated in the following table:
| Purpose of the processing | Sub-purposes | Basis for processing |
| Activity 1 - Optimize the siteo | Analyze the customer's navigation path, acquisition channel, delivery country, language, etc..) | Legitimate interest pursued by the site |
| Detection of massive site connections and exclusion of irrelevant IP addresses | ||
| Determination of the progress of the searches carried out by the site search engine in order to be able to adapt the offers offered on the site on request | ||
| Personalization of the offer | ||
| Activity 2 - Manage orders, deliveries and customer relationships | Manage orders prepare and ship customer orders / receive and process customer returnsi) | Execution of the contract |
| Management of logistic activities |
Execution of the contract Legitimate interest pursued by the site |
|
| Management of relations with transporters: - Management of deliveries and returns relationship with relays, monitoring of the assignment of discount coupons, monitoring of compensation and disputes - Improvement of transport qualityto | Execution of the contract | |
| Manage the relationship with the customer: - Management of customer requests, exercise of rights, payment, etc. - Management of disputes and litigation - Processing of customer opinions - Processing of the after-sales service of a customer request - Development of projects and management of procedures aimed at improving the relationship with the customer - Management of exchanges with the customer on social networksrk |
Execution of the contract Compliance with a legal obligation Legitimate interest pursued by the site |
|
| Activity 3 - Managing partnershipsp | Facilitate the connection to the partner site |
Consent Legitimate interest pursued by the site |
| Statistics development database synchronization to improve customer knowledgee) | Legitimate interest pursued by the site | |
| Sale of products and services through dedicated platforms | Execution of the contract | |
| Activity 4 - Manage payment termso | Order payment management accounting treatment of customer invoicesi) | Legal obligation |
| Management of facilitated payment terms facilitate the payment of the person's purchases by registering their carda) | Consent or legitimate interest[1] | |
| Management of installment payments Management of deferred payments | Execution of the contract | |
| Activity 5 - Recovery and fight against fraudi | Collection management | Execution of the contract |
| Identify and analyze the operational or suspected methods of fraud and the management of the related litigationoso | Legitimate interest pursued by the site | |
| Activity 6 - Managing the commercial animation of the Posto | Optimization of commercial offers |
Consent Legitimate interest pursued by the site |
| Optimization of the commercial animation of the site: - Management of games and competitions organized by the site - Management and optimization of commercial operations, offers, promotions - Management of participants and winners of competitions, lotteries or promotional operations - Management of partnerships with influencers - Management of events organized on social networksrk |
Execution of the contract Consent Legitimate interest pursued by the site |
|
| Optimization of the customer experience on the site for in-store purchases, choice of alternative payment for the customer, management of Click and Collect deliveries, etc.cc.) |
Execution of the contract Legitimate interest pursued by the site |
|
| Customization of the customer experience on the site of the site with regard to statistics and profiling: - development of commercial statistics on the site of the site - improvement of the prospecting by e-mail of customers subscribed to the site newsletter - Communication of questionnaires to customers, visitors and potential customers of the site - Processing of commercial statistics in order to improve the granting of discount coupons - Personalization of product recommendations similar products, associated products, browsing historyone) | Legitimate interest pursued by the site | |
| Customization of the customer experience on the site of the site regarding customer knowledge: - qualification of customers in order to improve customer knowledge and implement appropriate loyalty actions - customization of the product recommendation, discount coupon, etc.c. - Customization of customer loyalty channels - Sponsorship - Management of prospecting operations - Management of the wish list |
Legitimate interest pursued by the site | |
| Management of distance selling: - Guiding and supporting the customer in his act of purchase management of incoming and outgoing calls - Management of the chat for distance selling analysis of conversations, transaction data and automated exchanges - Customer loyalty management of incoming and outgoing callsscita) | Legitimate interest pursued by the site | |
| Implementation of an advertising platform to offer marketers and advertisers users to create sponsored product campaignsti | Legitimate interest pursued by the site | |
| Management of commercial prospecting for customers and potential customers by the site Transmission of your contact details to the partners of the site for the purpose of commercial prospecting by telephone or post on the basis of our legitimate interest or by electronic means email, automatic call machine with the your consent.o. |
Consent Legitimate interest pursued by the site |
|
| Activity 7 - Managing the relationship with the Marketplacee | Management of products offered through the marketplace | Execution of the contract |
| Supplier quality control | Legitimate interest pursued by the site | |
| Management of the fight against fraud | Legitimate interest pursued by the site | |
| Management of the completion service for MarketPlace sellers | Execution of the contract | |
| Administrative and accounting management of seller accounts |
Legal obligation Legitimate interest pursued by the site |
|
| Management of exchanges with marketplace sellers: - Management of exchanges via email - Contact forms on the institutional website - Improves the consideration of customer requests by sellers - Management of supplier requests |
Execution of the contract· Legal obligation Legitimate interest pursued by the site |
|
| Market performance analysis | Legitimate interest pursued by the site | |
| Activity 8 - The siteo | Management of the activity related to sales on the site | Legitimate interest pursued by the site |
| Optimization and customization of the customer journey registered on the site | ||
| Renewal of subscription The site at |
3. SECURITY MEASURES
We are committed to implementing appropriate technical and organizational measures to ensure a high level of security.
These measures are defined taking into account in particular the state of technological knowledge, the nature, scope, context and purpose of the processing as well as the risks identified.
Please be advised that we comply with PCI DSS payment card industry security standards; proof of our security competence. In this context, the site is subject to an annual technical and organizational audit which is carried out by independent external auditors.
Additionally, our internal procedures include a procedure known as "Privacy by design"[2] »Ensure that all our IT projects respect a high level of confidentiality and security for your data.
This procedure provides, for all projects, an analysis of the maturity of the latter with respect to issues relating to data protection and IT security.
Periodic audits and checks are carried out throughout the year by the DPD and the IT security team of our IT solutions to maintain this high level of requirements over time.
4. HOW TO EXERCISE YOUR RIGHTS?
Below you will find a description of your rights and the technical methods at your disposal to exercise them.
As regards the requests that will reach the data controller by e-mail or post, we ask you to indicate the e-mail address attached to your customer account on the Site or use it in the case of an e-mail, as well as the Your name. We will send you a reply within a maximum of 1 month from the date of receipt of your request. This period can be extended by another two 2 months in case of particular complexity and high number of requests.ieste.
For reasons of transparency, you will find below a summary table of your rights based on the different treatments.
| Your rights | The operating conditions | The treatments concerned |
| Access authorization | Any processing of personal data | |
| Right of rectification | Any processing of personal data | |
| Right to object | You have the right to ask to exercise your right to object to the processing used for commercial research purposes. In general, you can, at any time, object to the processing of your data by the site for commercial research purposes or to the communication of your data to selected partners of the site for commercial research purposes, by sending an email to IT-and-freedom @ the site.com In particular, if you are interested in: - telephone search: by registering for free on the sitewww.bloctel.fr - prospecting by e-mail: or by clicking on the "Manage my subscriptions" or "Unsubscribe" hyperlinks in each newsletter or or by directly accessing your customer account The site by clicking on the link "My newsletters". - search by SMS: by sending the mention "STOP SMS" to 36007 or by directly accessing your customer account The site by clicking on the link "My newsletters". |
Processing based on our legitimate interest. |
| The right to withdraw consent | We remind you that the revocation of your consent will not affect the lawfulness of the processing operations carried out before the revocation of the same. | Processing based on your consent. |
| Right of cancellation | You have the right to ask an organization to delete your personal data in the following cases:
|
Treatment based on: - execution of the contract - your consent - our legitimate interest |
| The right to portability |
Treatment based on: - user's consent - execution of the contract |
|
| The right to complain | It is possible, at any time, to lodge a complaint with the competent supervisory authority | Any processing of personal data |
| The right to formulate post mortem directives | You have the right to formulate specific and general post mortem directives on the conservation, deletion and communication of your Data.In the absence of any directive, your heirs may contact the site for:
In any case, you have the possibility to communicate to us, at any time, that you do not wish, in the event of death, that your data be disclosed to third parties. |
Any processing of personal data |
| Right to limitation | It is important to note that this right only applies if:
|
Processing based on: - execution of the contract - legal obligation - our legitimate interest |
5. WHO ARE THE RECIPIENTS OF YOUR DATA?
Several internal services of the site may have access to your data. We do not share your data with third parties outside the internal services of the site in relation to the processing except in the following specific circumstances. In all cases mentioned below, our requirement of a high level of confidentiality and security of your data applies..
| Purpose of the processing | Data recipients |
| Treatment 1: optimize the siteo |
|
| Processing 2: manage orders, deliveries and customer relationsi |
|
| Treatment 3: managing partnershipsp |
|
| Processing n 4: payment methodso |
|
| Treatment No. 5: Recovery and fight against fraudi |
|
| Treatment n.6: Manage the commercial activity of the Siteto |
|
| Treatment No. 7: Management of the relationship with the Marketplacee | - Market sellers |
| Treatment 8: Site improvemento |
|
6. MY DATA IS SENT OUTSIDE THE EU?
Exceptionally, your data may be transmitted for the purposes defined above to companies located in countries outside the European Union. In this case, and before any transfer, the site ensures that it complies with the guarantees necessary for the security of such transfers.
7. HOW LONG WE KEEP YOUR DATA?
Your data is collected by the site for the time necessary to carry out the processing operations referred to in paragraph 2 of this document. The main categories of data collected by the site are kept for the following periods:
| Types of Treatments | Retention period in the current archive 11) | Period of validity in the intermediate archive 22) |
| Visitor processing | 13 months from data collection | |
| Potential Customer Processing | 3 years from the last contact of the potential customer | |
| Order processing | 5 years from the end of the use of customer orders | 5 years from the end of conservation in the current archive |
| Customer related processing | 5 years from the end of the commercial relationship | 5 years from the end of conservation in the current archive. |
(1 This data is only accessible to operating personnel who need it in the context of their activitiesà
(2 This data is only accessible to legal, accounting and data processing teams for the defense of the rights and interests of the site and to comply with the legal obligations of the site..
8. COOKIES
This section is dedicated to our policy for managing cookies on the Site. It allows you to learn more about the origin and use of the navigation information processed when you visit our website and about your rights.i.
8.1 WHAT IS A COOKIE?
A cookie is a small text file which asks permission to be placed on your computer's hard drive by the websites you visit. They are widely used to make websites work more efficiently. Some of these cookies are necessary for the website to function. Others have the function of identifying you and, depending on your browsing, help our teams to improve the Site.
A cookie cannot give access to information about you that you do not wish to share. A cookie has a limited duration and is deleted from the browser once it has expired. Only the company setting the cookie is likely to read or change the information contained in this cookie.
8.2 PURPOSE AND TYPE OF COOKIES
Different cookies are used for different purposes. The most common cookies are:
| Cookies necessary for the operation of the service or "essential" or for the functionality of the siteto | These cookies are mandatory for the operation of the Site The site and its functions, for example cookies related to the storage of the shopping cart and, as such, exempt from the collection of consentso |
| So-called "audience measurement" cookies | These cookies are used to measure the audience of the Site The site, or to test different versions in order to optimize the editorial choices based on their respective performances. In some cases, these cookies can be considered indispensable necessary for the provision of the service explicitly requested by the user, and therefore be exempted from the collection of consent.o. |
| Advertising cookies | These cookies allow you to view, in real time, the content best suited to your areas of interest derived from your recent browsing on one or more sites, rather than the content that does not interest you. Such graphic advertising content, animations, videos, etc. They may contain cookies issued by the site, by its service providers or by third parties for the latter who have associated a cookie with the advertising content of an advertiser.sta. |
8.3 RESPONSIBILITIES RELATED TO COOKIES
Cookies of the site and its subcontractors
The site is responsible for the issuance and use of cookies by you on the Site. Some types of "essential" or audience measurement cookies are in some cases exempt from consent.o.
Cookies issued by third-party companies
The issue and use of cookies by third parties on the Site eg: Facebook, etc. They are subject to the privacy policies of these third parties. These cookies are not essential for browsing the Site.o.
The Site integrates the technologies of advertising partners that allow the recognition of your connection terminal and the data relating to your navigation on your connection terminal in order to display advertisements adapted to your areas of interest based on your navigation
These advertising partners collect your browsing data for:
- Allow us to serve you advertisements regarding our products or services or those of Marketplace sellers on third-party sites and applications;
- To allow brands and e-commerce sites to offer you advertisements regarding their products or services on the Site.
You can manage the deposit of cookies on your navigation terminal according to the procedure described below.
The site is likely to share data such as your e-mail address encrypted in SHA 256 or any other technical identifier with our advertising partners in order to establish a link between the various connection terminals or Internet browsers and to offer you a homogeneous experience and continue on those.i.
In accordance with Directive 2002/58 / EC of 12 July 2002, the company The site collects your prior consent to the deposit of cookies with the exception of "essential" cookies and some audience measurement cookies. You can choose at any time to express and modify your wishes in terms of cookies, by the means described below.
Browser configuration
The configuration of each navigation software is different. It is generally described in the help menu of the browser software. We therefore invite you to read it. You will then know how to change your cookie preferences.
Warning: Any setting you can make on your browser regarding the acceptance or rejection of cookies could change your Internet browsing and your conditions of access to certain services that require the use of these same cookies. For example, by rejecting some essential cookies you may no longer be able to place an order on our site. If you choose to refuse the registration of cookies in your terminal or if you delete those registered there, we decline all responsibility for the consequences related to the degradation of the functioning of our services deriving from the impossibility for us to register or consult the cookies necessary for their operation and that you have refused or canceled.
Setting up your smartphone
You have the possibility to control the deposit of cookies directly from your smartphone.